1300 303 333Top 10 Things to Look for In a Removals Company
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A written quote from the same job details
The ten things to look for in a removals company are a written quote from a real inventory, how they charge, a truck matched to the load, who packs, transit cover, storage if the dates split, access at both addresses, recent reviews of similar work, a contact on moving day, and a clear price for extras. Start with the quote, because you cannot compare companies that are pricing different jobs.
Both addresses, stairs or a lift, parking, and a furniture list that includes the garage, balcony and shed belong in the first enquiry. A quote from "three bedrooms" and a quote from 40 cartons plus a sofa and a piano describe two different moves.
How they charge a local job versus a long run
For a local Brisbane move, we charge by the half hour. Our 4.5 tonne truck, which holds 20-25 cubic metres, starts from $80 plus GST per half hour. Our 10 tonne truck, which holds 50-60 cubic metres, starts from $90 plus GST per half hour. We quote interstate and long-distance work as a whole job, because Brisbane to Sydney is about 900 kilometres of driving and Brisbane to Melbourne about 1,700.
If someone quotes an hourly figure for a Sydney or Melbourne run, they are mixing two different kinds of work. Compare local time with local time, and interstate job prices with interstate job prices.
A truck that fits the furniture, not the bedroom count
We choose between those two trucks from the inventory, not from how many bedrooms the listing had. A spare mattress and a workbench in the garage can push a load past the smaller truck.
Measure the largest pieces against doorways, hallway turns and the lift. If a sofa already looks doubtful in the current hallway, say so when you enquire rather than discovering it when the crew is on the stairs.
Who packs, and with what
We can run every stage of the move, boxes included, or handle only the stages you want. If you pack yourself, we still need to know about glass, stone, art and anything that must come apart.
We can supply boxes, blankets, shrink wrap and tape. Books, tins and tools belong in small cartons. Linen can fill larger ones. Pack so one person can lift the carton without the hand holes tearing, and write the destination room plus a useful description on two sides, not just "kitchen".
Transit cover is more than the word insured
"Insured" is not a complete answer. Transit insurance is available, and it covers goods while they travel, but you still need the exclusions, the claim steps, and whether your own home and contents policy still applies on the road. If an item needs a separate valuation, raise it before moving day rather than after it is already on the truck.
Storage when the two sides of the move do not meet
Collection and delivery dates often miss each other. Settlement, a delayed key or a lift booking at the new building can leave a gap. Storage can sit in that gap so the first address is empty on time without leaving furniture on a driveway.
The removal and the storage belong on the same quote. A cheap moving figure that assumes same-day delivery stops looking cheap once you have to find storage in a hurry.
Access, units and Queensland weather
The walk from the truck to the door often decides the job more than the suburb on the quote. In a unit, confirm the loading area, lift booking, lift size and the building's moving rules. A residents' lift is not the same as a booked moving window. At a house, note steep drives, low branches, gates and how far legal parking sits from the door.
Brisbane heat and afternoon storms change the work. Keep packed cartons inside, have towels at both doorways if rain is around, and keep drinking water off the truck. Cardboard sitting in pooled water on a balcony is a write-off.
Reviews that describe the work you actually have
Read recent reviews for the same kind of job: a unit with stairs, a piano, an office after hours, a long carry. Repeated comments about communication and how a company handled a change tell you more than a stack of five-star adjectives.
Match the phone number and business name on the quote to the company you searched. If another operator will handle part of the job, that needs to be in writing before collection.
Who you speak to on the day, and how you pay
You need a contact for collection morning, and you need to know how updates reach you if a lift is delayed or the rain arrives. If a building manager or agent holds the keys, keep their number with the booking.
You can pay by major credit card, cash or bank transfer. When payment is due belongs in the quote, not in a conversation while someone is locking the truck.
Work that sits outside a standard house move
A piano, an office, after-hours access, a same-day or last-minute job, or a run to another state each changes the plan. Those items belong in the first enquiry so the quote includes the extra handling.
At Primove, we would rather hear about the piano and the lift booking together than meet them on the stairs. Put the ten checks beside each quote: inventory, charging, truck, packing, transit cover, storage, access, reviews, contact and extras. The company whose written answers match the move you actually have is the one to book.
Moving can be an incredibly stressful experience, but Primove made it much more manageable. My family and I recently booked them to help us move to a new house; from the beginning, it felt like we had nothing to worry about. The customer service was excellent – the team responded quickly to our questions and requests, despite how busy they were. They also took great care to ensure all our items were transported safely and arrived in the exact condition we left them in. Highly recommend Primove to anyone looking for an efficient, reliable and stress-free move!
Natalie Herber
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